Supported payment methods ApexStream processes payments through Stripe, which supports most major credit and debit cards. Cards we accept * Visa * Mastercard * American Express * Discover Payments are charged in USD. The card you use is saved securely in Stripe's billing portal, not on ApexStream's servers. How to
Get a refund / failed payment If you were charged by mistake, believe a charge was duplicated, or your payment failed, you can request help directly from your billing settings. Request a refund 1. Go to Settings > Billing. 2. Scroll to the Refund Requests section. 3. Click Request a Refund.
Change your password You can update your ApexStream account password from the Security settings page. If you signed up with Google OAuth, you manage your password through Google instead. Change your password 1. In your dashboard, go to Settings > Security. 2. Under Change Password, enter your current password. 3.
Your storage quota Your storage quota is the total amount of recording data you can keep in your ApexStream account at one time. Once you reach it, new recordings may be blocked until you free up space or upgrade. Quota by plan Plan Storage quota Free 5 GB Hobby 25
Recommended encoder settings These settings work well for streaming into ApexStream from OBS, Streamlabs, vMix, or any other encoder that lets you set a custom RTMP server. Video settings Setting Recommendation Resolution Match your plan's cap: 720p on Free, 1080p on Hobby, up to 4K on Creator and
Cancel your subscription You can cancel your ApexStream subscription through the Stripe billing portal. After cancellation, your account moves to the Free plan when the current billing period ends. How to cancel 1. From your dashboard, go to Settings > Billing. 2. Click Cancel (or Change Plan) to open the
AI Clip limits and AI minutes AI Clips is available starting on the Creator plan. Usage is measured in AI minutes of source video per month. Creator additionally has a per-stream allowance of 3 clips; Scale and Enterprise have no per-stream clip cap. Monthly minute allowances Plan AI
Stream to LinkedIn LinkedIn Live connects through ApexStream using a stream URL and key that you copy from LinkedIn's own live-event setup. There is no one-click sign-in button in the dashboard today, so this article covers the manual path that is currently available. Before you
Reduce background noise & echo Web Studio processes your microphone audio automatically so your broadcast sounds clean without you having to adjust a noise gate by hand. How noise suppression works When you enter Web Studio, your microphone is routed through a noise suppressor that uses machine learning to reduce
Delete your account Deleting your ApexStream account deactivates your login and removes access to your dashboard, recordings, and podcasts. This action is handled by the support team, not from inside the dashboard. How to request deletion 1. Email support@apexstream.co from the email address on your account. 2. Use
Find your ingest URL and stream key If you're streaming with OBS, Streamlabs, or another external encoder instead of Web Studio, ApexStream gives you a server address (your ingest URL) and a private stream key to connect it. Here's where to find them. Open your stream
Connect OBS to ApexStream This article walks you through pointing OBS Studio at ApexStream so your broadcast comes in through your encoder and multistreams out to every destination you've enabled. Get your server address and stream key 1. In your ApexStream dashboard, open Settings, then Stream Setup. 2.