What internet speed / equipment do I need? You can start streaming with ApexStream on a modern computer and a stable internet connection. The exact specs depend on the resolution and bitrate you plan to use. Upload speed Upload speed matters more than download speed for streaming. As a rough guide:
What happens to my content if I downgrade or cancel? Your account stays active, but some recordings and features may become unavailable if your new plan no longer covers them. When you downgrade * Plan limits — you are moved to the lower plan's limits for destinations, stream length, resolution,
Does ApexStream add delay to my stream? ApexStream does not add meaningful delay compared to streaming to a single platform directly. The time it takes for your video to reach viewers depends mostly on the path you use to send video into ApexStream and how each platform delivers it to
Can I stream vertically for TikTok/Reels/Shorts? Yes. Vertical (9:16) streaming is supported on the Creator, Scale, and Enterprise plans. It is not available on the Free or Hobby plans. What vertical streaming does Vertical streaming outputs a 9:16 portrait feed, which is the native format for
How long can I stream for? The maximum length of a single live stream depends on your plan. Plan Max stream length Free 2 hours Hobby 6 hours Creator 8 hours Scale 10 hours Enterprise 24 hours When your stream approaches the limit, you'll get a 30-minute
How do I contact support? You can reach ApexStream support in a few ways, depending on what you need. In-app help center — Search this help center first. Many streaming, billing, and account questions already have a step-by-step guide here. Email support — Email support@apexstream.co for help
How many platforms can I stream to at once? It depends on your plan. Each plan sets a limit on how many destinations can be switched on for the same broadcast: * Free — 2 destinations * Hobby — 3 destinations * Creator — 5 destinations * Scale — 8 destinations * Enterprise — 50 destinations This is the number
How do I remove the ApexStream watermark? The ApexStream watermark only appears on streams from the Free plan. To remove it, upgrade to any paid plan — you don't need the most expensive one, since every paid plan removes it: * Hobby ($25/mo) * Creator ($60/mo) * Scale ($199/mo)
Does multistreaming use more of my bandwidth? No. However many destinations you turn on, your computer only uploads your stream once. When you go live from Web Studio or an encoder like OBS, ApexStream receives that single upload and sends it out to YouTube, Facebook, Twitch, or wherever else you&
Can I stream in 1080p or 4K? The resolution you can stream at depends on your plan and where you're streaming from. By plan Plan Web Studio max OBS/encoder max Free 720p 720p Hobby 720p 1080p Creator 1080p 4K Scale 1080p 4K Enterprise 1080p 4K Web Studio