Why is my recording missing or still processing?
Why is my recording missing or still processing?
After a stream ends, your recording goes through a short processing pipeline before it appears in your library. If you do not see it right away, it is usually still processing.
Normal processing stages
A recording may show one of these statuses before it is ready:
- Recording — the session is still live.
- Stitching... — short reconnects during the stream are being merged into one continuous file.
- Encoding... — the file is being prepared for playback.
- Uploading... — the finished file is being saved to cloud storage.
- Ready — the recording is available to watch, download, or restream.
You may also see Failed, or gated badges such as Over Storage, Over Plan Length, and Plan Downgraded. Processing usually takes a few minutes; long recordings take longer.
When to wait
- Give the recording a few minutes after the stream ends before you assume it is missing.
- Long recordings take longer — wait a bit more for multi-hour streams before contacting support.
When to contact support
If a recording still has not appeared after a longer wait, or if it shows Failed, contact support with:
- your account email
- the stream title and approximate start time
- any error message you see
Good to know: If your stream briefly disconnected and reconnected, ApexStream tries to stitch the segments into one recording. A short gap may still remain if the disconnect lasted too long.
