Change your account email The email address on your ApexStream account is where invoices and important account notices are sent. Right now, email changes are handled by the ApexStream support team — there is no self-serve way to change your account email in the dashboard. Request an email change 1.
Where are my recordings stored and for how long? ApexStream recordings are stored securely in cloud storage and can be accessed from your dashboard's Media Library or Recordings section. Recording format Recordings are saved as MP4 files at the same resolution you streamed. The audio is AAC. There
What internet speed / equipment do I need? You can start streaming with ApexStream on a modern computer and a stable internet connection. The exact specs depend on the resolution and bitrate you plan to use. Upload speed Upload speed matters more than download speed for streaming. As a rough guide:
What happens to my content if I downgrade or cancel? Your account stays active, but some recordings and features may become unavailable if your new plan no longer covers them. When you downgrade * Plan limits — you are moved to the lower plan's limits for destinations, stream length, resolution,
Manage notifications Choose how ApexStream contacts you about stream activity, billing, product updates, and account security. Notification channels Go to Settings > Notifications to control these channels: * Email Notifications — stream health alerts, billing notices, and account activity sent to your email. * In-App Notifications — alerts shown in the dashboard notification
Does ApexStream add delay to my stream? ApexStream does not add meaningful delay compared to streaming to a single platform directly. The time it takes for your video to reach viewers depends mostly on the path you use to send video into ApexStream and how each platform delivers it to
Can I stream vertically for TikTok/Reels/Shorts? Yes. Vertical (9:16) streaming is supported on the Creator, Scale, and Enterprise plans. It is not available on the Free or Hobby plans. What vertical streaming does Vertical streaming outputs a 9:16 portrait feed, which is the native format for
Reply to your audience You can reply to viewer comments directly from ApexStream's unified chat panel. Replies are sent back to YouTube, Facebook, and Twitch. Reply from the chat panel 1. Open Web Studio and go live. 2. Click the Chat icon in the right-hand sidebar to
Manage your subscription You can view your current plan, change to a different plan, cancel, update your payment method, and download invoices from the Billing section of your dashboard. Open your billing settings 1. Click your profile or avatar in the dashboard, then choose Settings. 2. Select Billing from the
Chat availability by platform Not every streaming platform supports two-way chat integration. This table shows what ApexStream can do with each platform's chat today. Platform Read comments in ApexStream Reply from ApexStream YouTube Yes Yes Facebook Yes Yes Twitch Yes Yes LinkedIn No No Instagram No No
Why does my stream have a watermark? The small ApexStream logo in the corner of your stream is the Free-plan watermark. It appears only on the Free plan and is removed automatically when you upgrade to any paid plan. Why the watermark exists The watermark lets viewers know the
Update billing info & get invoices You can update your billing address, change your payment method, and download past invoices through the Stripe billing portal. Update billing information 1. In your dashboard, go to Settings > Billing. 2. Click Open Billing Portal. 3. In Stripe, update your payment method, billing